App Support

No. RangeLogger is a paid download with no in-app purchases and no subscriptions, so there is nothing to restore or cancel inside the app. To reinstall it on any of your devices, open the App Store, tap your account picture → Purchased, and download RangeLogger again with the same Apple Account you used to buy it – there is no additional charge.

Refunds for App Store purchases are handled by Apple at reportaproblem.apple.com.

No. RangeLogger does not use an account with qteam service LLC. On first launch you review and accept the Safety & Legal notice; after that you can start recording right away.

RangeLogger syncs automatically through your iCloud account – there is no separate sync switch in the app. Sync works when your iPhone or iPad is signed in to iCloud with your Apple Account and iCloud is available for RangeLogger. Your records then appear on your other devices signed in with the same Apple Account. You can see your iCloud account status in RangeLogger under Settings.

If records don’t appear on another device: check the iCloud account status in RangeLogger’s Settings, make sure both devices use the same Apple Account, are online and have enough iCloud storage, and open RangeLogger on both devices. Syncing is not always instant and can take some time. Without iCloud, RangeLogger keeps working and stores your records on the device.

In RangeLogger’s Settings you can export a backup as a JSON file and import it again later – for example on a new device or to restore your records. Save the backup file somewhere safe, such as the Files app.

Important: a backup file contains all your record details in readable form and is not protected by App Lock. Store and share it as carefully as the information it contains.

Go to Settings → Print Report and choose all records or sessions only. For sessions you can print all dates or an inclusive date range. You can also start printing from the Sessions screen. Reports include session notes, malfunction and issue notes and attached photos, and are printed through the standard iOS print dialog (AirPrint). RangeLogger does not offer a separate PDF or CSV export.

App Lock is optional and off by default. To turn it on, go to Settings → App Lock; Face ID or Touch ID must be set up on your device. When App Lock is on, RangeLogger locks when you open it or return to it, and you unlock it with Face ID, Touch ID or – as a fallback – your device passcode. For your privacy, App Lock closes unsaved forms when the app moves to the background, so save your entries before switching apps.

RangeLogger only receives the result of the authentication from iOS – never your face or fingerprint data. App Lock protects access to the app; it does not protect backup files or printouts you have created.

Only when you use a feature that needs it: the camera or photo picker when you add photos to sessions, firearms or licenses, and your calendar when you add a license expiration reminder. You can decline – recording works without these permissions – and change your choice at any time in the iOS Settings app → RangeLogger.

Records you delete in RangeLogger are removed from the device and, through iCloud sync, from your iCloud and your other synced devices.

Uninstalling RangeLogger removes the data on that device only – not the copy in your iCloud or on your other devices. To remove RangeLogger data from iCloud, open the Settings app → [your name] → iCloud → Manage Account Storage (or Manage Storage), select RangeLogger if it is listed and delete its data. This cannot be undone, so export a backup first if you want to keep your records.

Backup files, printouts and anything you have saved or shared yourself are not affected – delete or destroy them separately when you no longer need them.

RangeLogger runs on iPhone and iPad with iOS 17 or later. The App Store page lists the current compatibility under “Compatibility”.

We appreciate your feedback. Please email info@qteam-service-llc.com with “RangeLogger” in the subject line.